Please understand that when you cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive our services.
A 50% (of the total price) booking fee is required to secure your appointment. The booking fee payment you make will go towards your payment total on the day.
Appointments cancelled or rescheduled within 24 hours notice will not receive a refund for the booking fee. The same applies to no shows, or if you are late by 10 minutes or more.
Please note that you will not be able to rebook with us in the future. We have a ZERO tolerance for no shows with no communication prior.
Cancellations and no shows have a significant impact on our business and we hope that you can understand our need to enforce this policy.